Career Opportunities

JOB TITLE: Medi-Cal Outreach Specialist (Full-Time)

REPORTS TO: Health Manager

HOURLY RATE: $18/hour POSITION SUMMARY

The Medi-Cal Outreach Specialist, as a trusted community representative, will be required to attend at least 2-3 monthly community outreach events, conduct organic outreach, collect detailed data, and support applicants in applying for the Medi-Cal enrollment and re-enrollment process. They will engage with the community and identify families and residents who need support with the Medi-Cal enrollment application, reduce barriers to applying or re-applying, and connecting them with the on-site Medi-Cal Enrollment Specialist at the United Way office in Bakersfield.

KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION

An individual must be able to perform each essential duty listed below at a satisfactory level:

• You will be required to participate in specific training and professional development workshops.
• Represent United Way of Central Eastern California within the community and public in a manner consistent with the organization’s expectations.
• Develop, discover, and attend community events in order to promote coverage options and the mission and services of United Way of Central Eastern California.
• Support development and implementation of the community engagement plan.
• Conduct community outreach, utilizing materials provided by United Way of Central Eastern California and Kern Health Systems to reach homeowners in Kern County.
• Work with the team on outreach strategies to increase the number of enrollments.
• Provide structured patient education on health coverage, engage in follow-up conversations and offer renewal assistance.
• Distribute outreach materials to patients, community members, partner organizations and businesses to build coverage option awareness.
• Establish good working relationships with individuals and organizations within the community.
• Recruit and utilize volunteers to increase program activity.
• A strong candidate will demonstrate dedication as the Medi-Cal Outreach Specialist and prioritize the work of the Medi-Cal program.
• Maintain accurate records of activities, staffing, training, services provided, and participant assessment data.
• Provide culturally and linguistically appropriate services and reflect the community and population served.
• Able to work with varies personalities; able to diffuse a difficult situation appropriately and within United Way of Central Easter California’s expectations.
• Submit regular progress reports responding to the performance measures identified in the grant agreement, as well as financial reports describing actual expenditures of grant funding.
• The ideal candidate will support any needed communications and public affairs requests, as needed.
• Maintaining of records through a data collection system, utilization of all required data collection tools by strict deadlines.
• Adhere to all state and federal privacy regulations such as HIPAA.  
• Demonstrate in-depth knowledge of Medi-Cal rules, regulations, practices, and options for enrollment.

JOB REQUIREMENTS

Minimum requirements include:

Education: Minimum of an associate degree or 2+ years of experience Skills:

• Technical and analytical skills
• Strong communication skills
• Advanced computer abilities
• Strong leadership skills with staff and volunteers
• Strong organizational skills
• Positive attitude and desire to serve
• Ability to take lead with little direction
• Experience working with and supporting volunteers
• Public speaking, meeting and community event facilitation
• Bi-lingual (English & Spanish)
• Knowledge of Microsoft products: Excel, Word, PowerPoint, Teams, Outlook, OneDrive.
• Experience: 3-5 years of experience in positions with progressively increasing responsibilities related to project management and/or community building.
• Working knowledge of Medi-Cal program and enrollment process is preferred but not required.

Physical Demand:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The employee will spend more than half of their working time out in the community/field. While out in the community/field, the employee is regularly required to bend, reach, walk, stand, and occasionally sit.  The employee is required to continuously communicate with staff and the public.  While in the office, the employee is regularly required to sit, walk, stand, reach, lift or move objects up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

COMPETENCIES

An individual must be able to demonstrate the following competencies at a satisfactory level:

Accountability/Results Orientation – Is accountable for the achievement of assigned work projects. Collaborates with others to establish work project parameters, desired results/outcomes, and resource requirements. Keeps team leader(s) informed on work progress and changes in work direction. Takes ownership of work and outcomes achieved, selecting the best work approach. Protects the United Way brand, promoting its relevance and status to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWW (United Way Worldwide) and the movement. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.

Decision-Making/Risk-Taking – Evaluates available information and recommends a course of action. Contributes own assessment of risks and implications of decisions in team decision- making efforts. Develops and proposes effective alternative solutions. Uses judgment appropriately in decision-making. Knows when to shift decision-making upwards.

Teamwork Collaboration – Shares pertinent information and keeps team members informed on a regular basis. Ensures that processes, systems, and resources are available and direct them properly to enable the team to efficiently accomplish its goals and objectives. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.

Relationship Management – Utilizes rapport to build trust and collaboration with others. Identifies and shares mutual benefits/needs in working together. Is ethical in dealing with others to achieve the desired results. Interacts and communicates with diverse stakeholders effectively. Fosters and maintains working relationships across the United Way system. Formulates and communicates in an ethical and politically sensitive manner.

Communications – Expresses work issues and problems in a clear and concise manner. Communicates effectively with others up, down and across the organization to achieve expected organizational results. Gives and receives constructive feedback. Seeks direct input on team effectiveness and environment.

Innovation/Creativity – Develops and implements innovative approaches to accomplish tasks that impact others in and outside of their own team. The ideal candidate is able to reasonably “take risks.” Assists others in developing new systems, products, processes, and procedures. Strives to stay current on new or emerging trends and capitalizes on them.