Career Opportunities – United Way of Central Eastern California

Job Description: CalAIM Program Manager

Position Title: CalAIM Program Manager

Location: Bakersfield, CA (serving Kern, Inyo, and Mono Counties)

Reports To: Health Department Manager

Employment Type: Full-Time, Non-Exempt

Position Summary:

The CalAIM Program Manager provides strategic leadership, outreach, and operational oversight for CalAIM Community Supports (CS) and Enhanced Care Management (ECM) programs across the rural and frontier communities of Kern, Inyo, and Mono counties. This position is responsible for leading community outreach and partnership development efforts to ensure equitable access to CalAIM services, while also overseeing day-to-day operations, staffing, compliance, and performance of CS and ECM programs.

The CalAIM Program Manager will ensure high-quality, culturally responsive service delivery tailored to the unique geographic, transportation, housing, and healthcare challenges of rural and underserved communities. This role works closely with internal teams, managed care plans, community-based organizations, healthcare providers, and county partners to expand program reach, strengthen referral pathways, and support continuous quality improvement.

Key Responsibilities:

Community Outreach & Regional Leadership

Lead and coordinate outreach efforts across rural Kern, Inyo, and Mono counties to increase awareness, referrals, and enrollment in CalAIM Community Supports and Enhanced Care Management programs.
Develop and implement outreach strategies tailored to frontier and rural communities, including collaboration with tribal entities, local clinics, hospitals, behavioral health providers, housing partners, and social service agencies.
Serve as a primary representative for CalAIM CS and ECM programs in regional meetings, coalitions, and community forums.
Strengthen referral networks and care coordination pathways to ensure seamless access to services for eligible Medi-Cal members.

Program Operations & Oversight (CS & ECM)

Provide overall operational leadership for CalAIM Community Supports (including Housing Transition Navigation, Housing Deposits, Housing Tenancy and Sustaining Services, Day Habilitation, and other approved services) and Enhanced Care Management programs.
Oversee program workflows, policies, and procedures to ensure effective service delivery across large geographic areas.
Monitor program performance, outcomes, and service utilization to ensure alignment with CalAIM requirements and community needs.
Ensure coordination between CS and ECM teams to support integrated, person-centered care.

Staff Supervision & Team Development

Provide coaching, technical assistance, and performance evaluations to ensure high-quality service delivery.
Support staff working in remote and rural settings by promoting collaboration, communication, and professional development.
Foster a trauma-informed, inclusive, and mission-driven team culture.

Partnership Development & Stakeholder Engagement

Establish and maintain strong partnerships with managed care plans, county agencies, healthcare providers, housing authorities, and community-based organizations.
Collaborate with partners to address service gaps, improve care coordination, and adapt programs to rural realities.
Act as a liaison between funders, partners, and internal teams to ensure shared understanding of program goals and requirements.

Budget, Reporting & Compliance

Manage program budgets and resources to ensure fiscal accountability and sustainability.
Oversee data collection, reporting, and documentation for CS and ECM programs, including required state, county, and managed care plan reports.
Ensure compliance with CalAIM guidelines, grant requirements, contractual obligations, and organizational policies.
Use data and feedback to support quality improvement and operational planning.

Qualifications:

Bachelor’s degree in Social Work, Public Health, Public Administration, or a related field required
Minimum of 3 years of experience in program management, care management, or community-based services, preferably in rural or underserved settings.
Experience with CalAIM, Medi-Cal programs, Community Supports, and/or Enhanced Care Management strongly preferred.
Demonstrated experience leading outreach efforts and building partnerships in geographically dispersed communities.
Strong understanding of social determinants of health, housing instability, and integrated care models.
Proven supervisory and operational leadership skills.
Excellent organizational, communication, and interpersonal skills.
Ability to work independently, manage multiple priorities, and support teams across wide service areas.
Proficiency in Microsoft Office Suite and data management systems.

Preferred: Individuals with lived experience of homelessness or system involvement are encouraged to apply. This experience provides valuable insight into the challenges faced by program participants.

Salary and Benefits:

Hourly Rate: $30.42 per hour, up to 40 hours per week
Position Term: One-year position, dependent on the life of the grant
Benefits: Health, medical, vision, and dental benefits included

Application Instructions:

Please submit the following via email to jobs@uwkern.org:

Cover letter
Resume
Three professional references

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time. This description reflects management’s assignment of essential functions and may be modified as organizational needs change.

Job Title: Enhanced Care Coordinator (CalAIM ECM/CS)

Location: Bishop, CA

Position Type: Full-time

Hourly Rate: $22 – $25

Position Overview:

As an Enhanced Care Coordinator, you will play a critical role in delivering Enhanced Care Management (ECM) and Community Supports (CS) services as part of California’s CalAIM initiative. This position goes beyond housing navigation, blending community health work, case management, and resource coordination to provide wraparound services that address the social, medical, and behavioral health needs of members.

You will be responsible for outreach, comprehensive assessments, care planning, client advocacy, health education, and navigation support. A strong focus will be placed on building trust with clients, reducing barriers to care, and improving overall health and wellbeing.

This position requires compassion, cultural humility, and the ability to support members through complex systems while maintaining accurate data and measurable outcomes.

Key Responsibilities:

Outreach & Engagement: Build trust with members through culturally sensitive outreach in homes, shelters, clinics, and community settings.
Comprehensive Assessments: Conduct screenings for medical, behavioral, social, and housing needs to inform individualized care plans.
Care Planning & Coordination: Develop, implement, and regularly update person-centered care plans in collaboration with members, healthcare providers, social service agencies, and family supports.
Navigation & Advocacy: Assist members in accessing medical care, housing resources, behavioral health services, food security programs, and other community supports. Advocate on their behalf to reduce barriers.
Health Education: Provide coaching and education on chronic disease management, preventive care, healthy lifestyles, and available benefits/resources.
Housing & Social Support: Guide members through housing applications, rental assistance programs, and supportive services while connecting them to wraparound resources.
Case Management: Monitor and evaluate member progress toward goals; adjust care plans as needed to meet evolving needs. Carry an active caseload of 30+ members.
Documentation & Reporting: Maintain accurate, timely documentation of case management activities, outcomes, and member progress in electronic systems.
Collaboration: Partner with healthcare providers, community-based organizations, and local agencies to strengthen a coordinated network of care.
Community Representation: Represent United Way of Central Eastern California in local coalitions, cross-sector partnerships, and community health initiatives.
Other Duties: Perform additional responsibilities as assigned in support of program goals.

Recommended Competencies and Skills:

Strong customer service, interpersonal, and communication skills.
Ability to provide care, compassion, and empathy while maintaining professional boundaries.
Knowledge of social determinants of health and community resources.
Strong organizational, documentation, and problem-solving skills.
Cultural sensitivity and awareness; experience working with diverse and underserved populations.
Ability to work independently and within a team, thriving in a fast-paced, dynamic environment.
Adaptability, resilience, and conflict resolution skills.
Bilingual English/Spanish strongly preferred.

Qualifications:

Bachelor’s degree in social work, public health, human services, or a related field. Equivalent work experience will be considered; additional qualifying experience may substitute for formal education.
Previous experience in case management, community health work, housing navigation, or healthcare/social services.
Familiarity with CalAIM ECM/CS services, Medi-Cal populations, or whole-person care models
Valid California Driver’s License, reliable transportation, and proof of auto insurance.
Proficiency in electronic case management or data tracking systems.
Physical ability to meet job demands: walking, lifting 10–15 lbs regularly, and sitting/standing for extended periods.

Preferred:

Individuals with lived experience of homelessness are strongly encouraged to apply. This perspective is highly valued in peer-based and person-centered care models.
Successful completion of a Community Health Worker formal training program from an accredited college, or other educational institution

Salary and Benefits:

Hourly Rate: $22 – $25/hour, up to 40 hours per week
Term: One-year position, tied to the duration of the grant
Benefits: Health, medical, vision, and dental coverage included

Locations:

One position in Bishop (Inyo County)

Application Instructions:

Please submit the following via email to jobs@uwkern.org:

Cover letter
Resume
Three professional references

Note: This job description is not intended to be an exhaustive list of responsibilities. Management reserves the right to revise or assign additional duties as needed to meet program goals and priorities.

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